FAQ: Shipping & importing dogs to Kuwait

How soon can I get my puppy?

Officially, your puppy must be documented as being 16+ weeks old before you can receive him or her. Your puppy will get rabies vaccination at the age of 12 weeks. 30 days must pass before it arrives. However, to get a precise answer, first select the puppy you'd like to buy and fill in the inquiry form. One of our colleagues will get in touch with you shortly and tell exactly when you can receive your puppy. 

Is the breed I have in mind suitable for this climate?

Most dogs adapt well to the climate, however, long coated dogs are only recommended if they can spend most of their time inside in an air-conditioned room. If you have doubts, it is best to check with us first.

Is the breed I want to buy permitted in Kuwait?

All breeds are permitted in Kuwait. 

Is there a quarantine?

No.

Do I have to apply for an import permit?

Yes. Apply at Agriculture Affairs and Fish Resources (Animal Health Department Tel:473-0867) in Ghazali street. The permit is issued instantly and costs about 2 KD. If you prefer a more convenient solution, contact our partner, infoseparatorpetzonekuwait [dot] com (Pet Zone Kuwait). They will do all the paper work as well as the customs clearance at the airport and you can pick up your puppy in their store.

What are the required documents to import my dog?

Health certificate and pet passport (with the vaccines included). You will receive these documents 6 working days before scheduled arrival date. 

Will my puppy be delivered to my door?

Euro Puppy transports your puppy to Kuwait International Airport. You can either pick up the puppy yourself at the airport or you can use the pick up service of our partner, infoseparatorpetzonekuwait [dot] com (Pet Zone Kuwait). For a fee of 150 USD (this also includes customs clearance, which costs up to 100 USD), they will acquire the import permit and collect your puppy at the airport, so you don't have to wait at customs. You can conveniently pick up your puppy the following day in the store.  

Where do I have to go to pick the puppy up?

You will have to go to the Cargo Area of Kuwait International Airport. We advise that you contact the airline your puppy comes with for directions. Please note that clearing your puppy through customs may take several hours. It is also useful to take someone with you who speaks arabic. To avoid waiting at customs, use our local partner's pick up service described in question 7.

Are there any other fees on top of the total purchase price?

The total purchasing price quoted by Euro Puppy includes the price of the puppy, a 10 Year Satisfaction Guarantee, shipping, crate, pet passport, health certificate, microchip and vaccinations - all costs up to arrival at Kuwait International Airport. At the airport a handling fee may be payable. Please inquire about the current rate of handling fee at the airport prior to your puppy's arrival. 

What vaccinations are given to my puppy?

Your puppy will come with rabies, parvo and all other vaccinations (canine distemper virus, canine adenovirus-2 and canine parainfluenza virus) required based on the puppy's current age.

How long is the flight? Is it safe?

Our puppies usually fly to Frankfurt, Germany first. They spend the night at the airport's animal holding facility, which is the best in Europe and where your puppy is fed and looked after a team of qualified carers and veterinarians. Your puppy arrives in Kuwait the following day. The flight takes about 8 hours, which can be exhausting, but rest assured, your puppy is in perfect safety all along the way. In 10 years, we have never had a problem.  

How can I pay for the puppy?

We accept bank wire, credit card and paypal payments. Please note, you will not find the wiring details on our website for security reasons. They will be sent to you via email once all is finalized for payment. However, you may make a payment for a puppy via paypal or credit card directly from your selected puppy’s page. 

Is shipping included?

No, shipping is quoted on each puppy individually, based on the dog's breed and age (which determines size). On average, the shipping cost varies between $450 and $950.

Why is shipping not included?

Since airlines charge by size (cubic meter, depending on the size of the crate), the cost varies greatly and it is impossible to determine a flat shipping fee. 

What should I buy for my dog before it arrives?

1. Puppy Toys: Toys, made of "soft" rubber. The harder rubber toys are great once the pups lose their baby teeth, but to start with, the softer rubber toys are best. If you aren't sure, just ask in the store. We suggest that you avoid rawhide, because it creates excess saliva and which isn't great for them.

2. Leash and Collar: We suggest that you purchase an inexpensive one. The collar that you buy now will not last till your puppy grows up, so it's not worth investing in something too expensive. Collar leashes give you the best control when walking your dog, but they are much more comfortable with a harness leash. We suggest that you start walking your puppy on the leash, because putting an adult dog on the leash for the first time may be difficult.

3. Inexpensive weighted stainless steel bowls are the most practical and the most efficient for food and water.

4. You will need nail clippers or grinder.

5. A puppy pen: Even though you may have a fenced yard, you may want to confine the puppy to or out of a particular area. Puppy pens are easily portable and very handy for keeping the puppy confined to a small area. They are especially useful for a winter puppy. You can put his bed in the crate, put the crate in a puppy pen, and put his papers in a corner of the pen. This comes handy with paper-training as well.

6. A good brush: You can use almost any brush, but the best ones will have flexible rubber bristles. You want one small enough to fit your hand comfortably.

7. A crate: You shouldn’t buy a crate right away. You can keep the crate in which your puppy arrives. It will be perfect until he or she grows out of it. You may use it for crate training or travel. It is much easier to house train a puppy if it can sleep in a crate. If you travel with your pup, it is safer and happier riding.

You can buy all the above accessories in infoseparatorpetzonekuwait [dot] com (Pet Zone Kuwait).

Can you recommend a local pet accessory store?

Yes, we recommend infoseparatorpetzonekuwait [dot] com (Pet Zone Kuwait), our local partner in Kuwait.

Can you recommend a local veterinarian?

Yes, our customers recommend the International Veterinary Hospital and the Royal Animal Hospital.

Do you have references I can contact?

Please click on References to see what our customers are saying about us. A handful of our customer have volunteered to post their email address. Feel free contact them via email, they will be happy to answer your questions. New references posted weekly as we receive them.

Do you offer a guarantee?

Yes! Our puppies come with a 10 Year Satisfaction Guarantee included in the price. The puppies' health is our number one priority and we stand by our customers whenever they need us.